Delivery terms and conditions

- Delivery is only provided on bookings that have been paid in full.

- Delivery Priority is given to bookings that have selected the paid priority delivery options

- If you have requested a specific delivery time we will make every effort to deliver as close as possible to your requested time, however we cannot guarantee the availability of delivery times on any given day in advance.

-For paid delivery services we will contact you 24hrs prior to your booking commencement to confirm a delivery timeframe and again when on our way. Paid delivery options will be given priority for delivery times.

-Free and standard delivery services will be contacted the day of delivery & collection.

-Delivery windows are 8:45am-11:30am and 2:30pm-4:00pm. Within that time frame there is no guarantee we will be able to deliver or collect at a specific time and inability to hit a specific time within that range will not be grounds for cancelling the booking. If you have a particular time you require please select a priority delivery option.

-Our ability to deliver is only guaranteed on bookings made at least 48-hrs prior to your requested delivery date. If your request is less than 48hrs from booking we may need to make alternative arrangements with you.

-If the person responsible for the booking is not at the nominated location at the confirmed delivery time we can not guarantee the bikes can be re-delivered at a later time.

-If customer bookings with free or standard delivery/collection options can not make themselves available as required by our schedule between 2:30 pm and 4:00pm of the day of collection then an additional fee may be charged. If you require a later pick up or a specific time please select a priority delivery option

-If the bikes are not available for collection by us at the end of the rental period at the agreed pick up time/location or we are unable to contact you to arrange collection additional charges may be incurred for recollection and/or extension of the booking until such time the bikes can be collected.

-Any bookings that need to be extended due to failed collection will be charged at the FULL daily rate for each day they are not returned, further charges as outlined below may be incurred if failure to return results in other customers being impacted or increased staffing costs to recover the bike.

-All collections must be finalized by 4pm on the final day of the booking.

-Please make sure your booking accurately reflects what bikes and accessories you require. Where an unsuitable bike has been booked or certain accessories not requested we can not guarantee availability or redelivery of an alternative.

Booking Changes and Cancellations

We understand that sometimes plans change.

-Any changes and cancellations of bike hire, activity or event bookings made more than 7 days prior to the commencement of the booking will be eligible for a full refund.

-Any changes and cancellations of bike hire, activity or event bookings less than 7 days prior to the commencement of the booking but more than 48 hrs prior to the booking will be eligible for a 75% refund.

-Any changes and cancellations of bike hire, activity or event bookings made less than 48 hrs prior to the booking will not be eligible for a refund. This includes cancellation requests for wet weather or any illness (however at our sole discretion credits may be issued)

-Multi-day events are subject to the same booking and refund conditions and timeframes as all bike hire and event activities as outlined above. The event is deemed to have commenced as of the beginning of the first day of the program. If you are unable to attend following days of the event for any reason you will not be eligible for a refund (however at our sole discretion credits may be issued)

-Multi-week events are subject to the same booking and refund conditions and timeframes as all bike hire and event activities as outlined above. The event is deemed to have commenced as of the beginning of the first day of the program. If you are unable to attend following days/weeks of the event for any reason you will not be eligible for a refund (however at our sole discretion credits may be issued). It is assumed that some weeks of multi week programs will be cancelled due to weather events, this has been built into the price of all multi week programs and refunds and credits are not issued for weather related cancellations during multi week programs. Make up sessions may be offered at our sole discretion

-Occasionally some events may need to be cancelled, shortened or otherwise altered by us due to factors beyond our control (i.e weather). Where this occurs we will either, at entirely our discretion and having view to the exact circumstances, offer a proportional refund, proportional credit, re-run the session at another time or consider the event completed.

Please note.... Unless we have cancelled the event or activity, the above policy will apply for all cancellation reasons including weather, illness, injury, border closures and isolation orders.

Breakage, loss, theft and unreasonable use of rental equipment

The person named on the rental agreement accepts full responsibility for, and agrees to pay for:

-Breakages, loss or theft of bike(s) and equipment. Locks are provided on request, however use of locks does not guarantee the security of the bike or negate the hirer's liability if the bike is lost or stolen

-Cleaning and repair fee ($75) for any excessive or unreasonable cleaning or maintenance work required at the end of the rental, this most notably includes excessive sand on the drive line of bikes (i.e, due to riding on the beach) or excessive tire wear.

If a credit card is held on file all charges will be made to the card held.

Late returns of rental equipment

Late returns of rental equipment will be subject to additional charges. Late returns will be charged at the FULL daily rate for each day (or part thereof) the bike is late.

In addition to this additional charges may apply such as:

-any refunds that have to be provided to other customers due to the late return of a bike.

-staff wages incurred if staff are required to stay back to wait for bikes returned late

If a credit card is held on file all charges will be made to the card held.

Mechanical faults including flat tires

-Unfortunately from time to time bikes will suffer mechanical issues. Most commonly flat tires. While we will make every attempt to assist it is not always possible to assist immediately.

-If a bike suffers a mechanical failure it DOES NOT remove the hirer's obligation or responsibility towards the bike.

-Bikes that suffer mechanical issues including, but not limited to, flat tires that are subsequently "abandoned" and can not be recovered by us will be considered lost and the full replacement value charged to the hirer.

-Please note flat tires can and do happen and are beyond our control. Tubes, pumps and tools can be provided to all customers upon request at the commencement of their booking. Flat tires will not be cause for refunds or discounts on bookings to be provided

General

-Equipment returned must be the same as rented

-Equipment must be returned to the location from which it was rented

-Rental bike(s) are not to be ridden on the beach, $75 cleaning fee applies

-Bike(s) are not to be ridden at night unless lights are fitted

-An Australian approved bicycle helmet must be worn at all times whilst riding

'); fbq('track', 'PageView');