Huttle Bus Program Participant Information

Waivers must be completed for all participants. If for any reason you did not complete a waiver during the checkout process, one must be completed prior to the commencement of the program. Waivers can be accessed here

Shuttle Bus Programs

Locations
The date(s) of the exact program you have booked into is on your booking conformation and the start and finish times are listed on your booking and in the schedule below. Please arrive 15 minutes early on the first day of any program

Noosa

Wooroi Mountain Bike Trails –

Start / Finish: The Mountain Bike Carpark at the BOTTOM of Grinder Drive at the intersection of Cooroy Noosa Rd, Tewantin

(Please note this IS NOT the Wooroi Day use area)

Skill Requirements
This is an Upper Intermediate – Advanced Program and all riders must at least be capable of:

Comfortably descending on intermediate graded (blue) trails at speed and in full control without dismounting for the kinds of obstacles typically found on intermediate runs including berms, small drops, rocky sections and steep sections.
Must be capable of climbing for extended periods without dismounting (up to 1km at time).

Bike Requirements
This is an Intermediate – Advanced Program and the bike must be of a standard that doesn’t represent an unreasonable safety risk when riding at speed over rough terrain. A suitable bike will have:

Functional front suspension
Disk brakes
Correctly adjusted and well maintained gears
Tires with a reasonable amount of tread
26″ wheels or greater (24″ wheeled bikes can be accepted, but only by agreement – please contact us to discuss prior to booking)
Well maintained and serviced

We have a duty of care to all participants. Unsafe bikes pose a risk not only to the rider but other participants and trail users too. We can not allow children to participate on unsafe bikes. There will not be credits or refunds if your child can not participate due to the unsafe or unsuitable nature of their bike.

All programs come with completely free bike safety checks, conducted by Bike On which also includes free basic adjustments (excludes parts and labour costs to fit). We would strongly encourage parents to take advantage of this offer if they have any doubts about the suitability of the bike.

Additional Equipment Requirements
The following additional equipment is compulsory for this program for all Senders Squad programs:

A correctly fitting Australian Standards approved helmet – We strongly suggest a full face helmet
Enclosed footwear – We suggest MTB specific footwear
Water AND a method of carrying it
A tube that is suitable for your bike

Please note Instructors are already required to carry a significant amount of equipment and heavy backpacks as part of their role. They have very limited space in the backpacks please do not assume them to be in a position to carry participant’s water or snacks.

We would also strongly recommend the following protective equipment:

Full face helmet
Knee and elbow pads
Full finger gloves

Shuttle Bus Program – Schedule

Liability Waiver

All activities are subject to the participant’s acceptance of Bike On’s liability waiver which can be found here

Bike Requirements

All bikes must be of a standard that doesn’t represent an unreasonable safety risk to the individual or other participants.

We have a duty of care to all participants. Unsafe bikes pose a risk not only to the rider but other participants and trail users too. We cannot allow anyone to participate on unsafe bikes. There will not be credits or refunds if your child cannot participate due to the unsafe or unsuitable nature of their bike.

A suitable bike will always have:

Functional hand brakes for both the front AND rear wheels (No foot brakes permitted)
Correctly adjusted and well maintained gears (Bike must have gears)
Tires with a reasonable amount of tread
Minimum tire size of 20” – It is highly unlikely that bikes with smaller wheels will be suitable for any programs. Some programs require participants to be riding 24” or 26” bikes, please check the program specific details.
Well maintained and serviced

In addition to the above, many programs will have additional requirements. Please see the program specific requirements in the links above.

Additional Equipment Requirements

The following equipment is compulsory for all programs:

A correctly fitting Australian Standards approved helmet – We strongly suggest a full face helmet
Enclosed footwear – We suggest MTB specific footwear
Water AND a method of carrying it
A tube that is suitable for your bike

Please note Instructors are already required to carry a significant amount of equipment and heavy backpacks as part of their role. They have very limited space in the backpacks so please do not assume them to be in a position to carry participant’s water or snacks.

We would also strongly recommend the following protective equipment:

Full face helmet
Knee and elbow pads
Full finger gloves

Missed / Skipped Sessions (School Term Programs or subscription Programs)

Bike On strictly adhere to capacity numbers for all programs and cannot typically accommodate missed or cancelled sessions by moving kids around between different programs week to week. There are typically not credits or refunds for the sessions riders do not to attend – although where possible we are happy to try and accommodate changes they are absolutely not guaranteed as most programs are typically full.

All term programs are priced on the assumption that 7 of 10 weeks will run, however we will run all 10 of term programs weeks at no additional charges if conditions allow (essentially providing up to 3 free / make up sessions per term and some degree of flexibility for students that skip weeks for various reasons). In normal circumstances, participants will get more than the 7 weeks, in very rare circumstances they may not. In order to ensure space for your child, a booking reserves the space for each week of the term. Low weekly costs are achieved by selling spaces as a term long program and are not possible by selling weekly spots on a casual basis. As with most term or season long group sports, they are not costed to include credits, refunds or alternative classes for weeks missed for any reason. If you envisage missing the majority of weeks, you may wish to pay the week-by-week casual fee of $75, however this is strictly subject to availability on the week in the group that is suitable for your child. There is no guarantee of availability on any given week and availability changes over the term.

In the event of inclement weather (heavy rain, storms etc) we may look to postpone, modify or cancel the session, but will attempt to deliver the majority of classes. As a result, we do ride in the rain with due consideration to safety.

We will make every effort to deliver all sessions in any given period, but the program pricing assumes that events beyond our control may result in some programs not running. Bike On strictly adhere to capacity numbers for all programs and cannot typically accommodate missed or cancelled sessions by moving kids around between different programs week to week.

Missed / Skipped Programs (School Holiday Programs or other STAND-ALONE events)

By purchasing a MTB program, you are receiving a limited place in a program that is subject to our general booking change and cancelation policy outlined below. Where riders elect not to ride for one or both of the days for any reason, we do not guarantee a credit or place in an alternative program. Where we can provide a credit for an alternative booking in the same holiday period we will attempt to, however this is not guaranteed and is entirely subject to availability.

Customer requested Booking Changes and Cancellations Hire, Group Tours, Mountain Bike Programs

Any changes and cancellations made more than 7 days prior to the commencement of the booking will be eligible for a full refund.
Any changes and cancellations made less than 7 days prior to the commencement of the booking but more than 48 hrs prior to the booking will be eligible for a 75% refund.
Any changes and cancellations made less than 48 hrs prior to the commencement of the booking will not be eligible for a refund. This includes cancellation requests for weather not deemed to be significant or any illness (however at our sole discretion credits may be issued).
Multi-day hire & events are subject to the same booking and refund conditions and timeframes as outlined above. The event is deemed to have commenced as of the beginning of the first day of the program. If you are unable to attend following days of the event or elect to shorten your hire for any reason you will not be eligible for a refund (however at our sole discretion credits may be issued).

Cancellations by us (School Term Programs or subscription Programs)

We will make every effort to deliver all sessions in any given period, but the program pricing assumes that events beyond our control may result in some programs not running. In the event of inclement weather (heavy rain, storms etc), we may cancel the session but will attempt to deliver the majority of classes. As a result, we do ride in the rain with due consideration to safety.

Program attendance is not compulsory, and riders are always free to make their own decision on whether to attend in advance of any Bike On decision based on their own assessment of the forecast, however credits are not given if a participant elects not to attend.

In poor weather, we will typically wait until an hour before the event before deciding to cancel (communicated by email and on our parents’ Facebook page)… there is always the possibility that we may elect to run the program only to find the weather doesn’t behave as anticipated and have to cancel at any time up to and including the start of the session.

Cancellations by us (School Holiday Programs and STAND-ALONE programs)

Where we cancel a School Holiday program, we will provide refunds or credits for those that have purchased the program independently of any subscription program. Program attendance is not compulsory, and riders are always free to make their own decision on whether to attend in advance of any Bike On decision based on their own assessment of the forecast, however credits are not necessarily given if a participant elects not to attend.

Communication channels

In the event we need to cancel a day at short notice, we will communicate by email and on our private parents’ Facebook group www.facebook.com/groups/bikeonnoosa/. This page is also where we share a heap of other useful information available to subscribers such as:

Videos and photos of what your kids get up to during the lessons so you can share in their experience
Free social rides organised by us or privately by other parents
Free ad hoc coaching programs available to parents
Free ad hoc mechanic classes
Discounted holiday/trips open to Bike On members (such as Derby, Thredbo)

Changing Days

Permanent ongoing changes to your enrolment days can be made at the end of each school term (before the commencement of the following term) by contacting us.
While we will try to accommodate mid-term requests for changes, we cannot make any promises as staffing commitments are made well in advance and we have strict instructor/student ratios we must adhere to.

Ages

Ages started for the programs are guides. They tend to reflect the ages that the programs are typically suitable for, however we are happy to accommodate children outside those ages but please call us to discuss.

Food & Snacks

Some programs include light snacks handed out by instructors. These are typically lolly snakes, icy poles or muffins. Due to a wide variety of dietary requirements and preferences, we do not supply an extensive range of snacks. If you have specific requirements for snacks, you are welcome to supply them however, they will have to be carried by your child. If you would prefer your child is not given any sugar or they have any allergies, please make this clear on the booking or at the beginning of the program.

In addition to the above, many programs will have additional requirements. Please see the program specific requirements in the links above.

Are you coming?

In order to ensure we get away on time if you can not make a session please either email us at [email protected] or text us on 0434 101 308.

While we appreciate being told through other methods is sometime easier, using these two methods will ensure the message gets to where it needs to be.

Rider Ability, fitness and behaviour

All programs assume riders, be they children or adults, possess the ability to safely ride a bike at the level required by the program they are participating in. Furthermore, it is assumed they possess the required fitness, stamina resilience, self-awareness and respect for their own safety and the safety of others to participate in a safe and suitable manner.

Where it becomes evident that this is not the case, at the sole discretion of the instructor or guide, the program may be modified, the participant may be placed in a different group or may be prevented from participating all together. Credits or refunds in these situations will be at the sole discretion of Bike On and will be made with regard to the exact circumstances at the time.

It probably doesn’t need to be said but no rider will be able to participate if they are under, or appear to be under, the influence of alcohol or drugs (*illicit or not).

Parental involvement in Childrens Programs

Unless explicitly stated in the program description these programs are not designed for parents to follow along with (even at a distance). If you feel you child still requires direct parental support or supervision, we would respectfully suggest that your child is not yet ready for these programs and would request that you do not book.

While it might seem harmless following groups around, it typically distracts children and draws their focus to their parents, which in turn creates safety issues. We will ask parents to remove themselves and their child from any program where parents cause a distraction to their child, other children or the instructor by insisting on following their child’s group around.

Race Participation

Race participation is entirely optional and separate from Bike On programs (it is not a Bike On program in any way)

Bike On will typically have a presence of coaches and junior riders at all Queensland Rocky Trails Super Flow events, however it is entirely the responsibility of each participant to make their own way to these events and parents to provide support/supervision as they deem fit. Bike On does NOT provide direct supervision or assistance at race events.
Bookings and further information about the Fox Superflow series can be found here https://rockytrailsuperflow.com

Make an Optional Trail Care Contribution

Bike On staff participate in significant trail maintenance, especially at Gympie and Wooroi and we also pay land managers between $2-$3 per rider per session (however unfortunately land managers don’t often use this for trail maintenance).

If you would like to contribute to the maintenance of the trails, there will be the option to add a small, voluntary one-off or ongoing contribution to your booking that will either be donated to local bike clubs or used by Bike On to deliver trail maintenance programs. If you would like to add a one-off contribution to your purchase this can be done here. If you would like to add an ongoing contribution to your purchase this can be done here